Privacy Policy

1. Information We Collect

Personal Information You Provide

When you request a quote or contact us, we may collect:

• Name and contact information (phone number, email address)
• Property address for service delivery
• Details about your roofing or exterior project
• Insurance information (if applicable for claims)
• Payment information (processed securely through third-party providers)

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device and operating system information

2. How We Use Your Information

We use the information we collect to:

• Provide roofing and exterior services you've requested
• Process and respond to your inquiries and quote requests
• Schedule appointments and service calls
• Process payments and insurance claims
• Send service reminders and follow-up communications
• Improve our website and services
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure. However, no method of transmission over the Internet is 100% secure.

5. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.

We use Google Analytics to understand how visitors interact with our website. This helps us improve our services and user experience. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain customer records for 7 years for warranty and legal purposes.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.